FAQ

Custom Orders

Annie Laurie Cloaks offers custom orders on many of her silhouettes to add one-of-a-kind pieces for your unique style.

Any custom orders placed in person at events or festivals will be completed after their conclusion.  Please allow 4 - 6 weeks for custom orders to be completed.

When ordering custom items, there is a 50% non-refundable down payment due at the time the order is placed, with the remaining balance due prior to shipping.  Items will be shipped once the remaining balance is paid in full.

Privacy Policy: Any and all information provided to Annie Laurie Cloaks, such as name, payment information and contact details, is used solely for the purpose of processing your order.  We do not sell or disseminate your information in any way.  Annie Laurie Cloaks may contact you to discuss questions or details regarding your order.

 NOTE: Annie Laurie Cloaks does not accept returns or exchanges on custom orders.

Washing Instructions

  • Most items are Machine Wash Cold Water, Tumble Dry Low

  • Wash with like colors

  • Waist cinchers and bodices spot clean only

  • If you are unsure, contact us before laundering your garment

Shipping

Domestic Shipping

​We use standard shipping via the United States Postal Service.  Other shipping services are available upon request.  Shipping costs vary based on the size and weight of items ordered.

 

International Shipping 

​Contact us for additional information.

 

Customs Duties & Other Fees 

Customer is responsible for any customs duties or other fees when shipping cross border.

Returns & Exchanges

Non-Custom Orders

 All returns must be authorized. Please contact us for instructions.

  • All returns must be made within 2 weeks of the purchase date

  • Items must be in new, unworn condition, and have their tags attached

  • Returned items may be exchanged for another item or store credit (minus Shipping and Handling costs)

  • Store credit must be used within one year

  • ​​​Buyer is responsible for return shipping.  Or you may bring the item to our booth at any of the events at which we vend.

  • NO CASH REFUNDS

Custom Orders

  • ​Annie Laurie Cloaks does not accept returns or exchanges on custom orders